Privacy Policy

At omagic.ai ("we," "our," or "us", (Made By Magic Inc. 228 Park Ave S, Pmb 85451, New York, NY, 10003, United States), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, including when you upload, access, or interact with content (the "Services"). By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you use our Services:

Personal Information: When you sign up, create an account, or interact with our website, we may collect personal information, including: - Account Information: Name, email address, username, password, and payment details (if applicable for subscription users). - Contact Information: Any information you provide to us through customer support or communication forms.

Content Information: When you upload videos or other content to the website, we collect the following: - Uploaded Content: Videos, images, and any associated metadata (e.g., titles, descriptions, tags, etc.). - User-Generated Information: Comments, feedback, or any other input you provide through user forums, ratings, and reviews.

1.2 Usage Data

We may automatically collect data regarding your use of our website through the use of cookies, web beacons, and other tracking technologies, such as: - IP Address and Device Information: IP address, browser type, device type, operating system, and other technical information. - Activity Data: Information about your interaction with the website, including the pages you visit, the videos you watch, and how you engage with the content.

1.4 Payment Information

If you subscribe to our Services, we collect payment details (credit/debit card numbers, billing address, etc.). We use third-party payment processors to securely handle these transactions, and we do not store your full payment information.

2. How We Use Your Information

We use your information for the following purposes:

To Provide and Improve Our Services: To allow you to upload, view, and interact with videos, manage your account, and provide personalized content.

To Communicate with You: To send you notifications about your account, our Services, updates, or any changes to the Terms of Use and Privacy Policy.

To Process Payments: To handle your subscription fees or any other charges related to our Services.

To Monitor and Enhance Website Performance: To analyze and improve our website’s functionality, security, and user experience.

To Protect Our Legal Rights: To ensure compliance with applicable laws, prevent fraud, and protect the security of the website and its users.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties in the following cases:

3.1 Service Providers

We may share your personal and payment information with third-party vendors and service providers who assist us in providing our Services, such as: - Payment Processors: To process payments made through our website. - Hosting Providers: To store and manage data. - Analytics Providers: To help analyze and improve the performance of the website. - Customer Support Services: To handle user inquiries or provide assistance.

These service providers are required to use your information solely for the purposes of providing services to us and are obligated to maintain the confidentiality of your information.

3.2 Legal Compliance

We may disclose your information if required to do so by law or in response to a legal request from authorities, including to comply with a subpoena, court order, or legal process, or to protect the rights, property, and safety of our company, users, or others.

3.3 Business Transfers

If our company is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.

4. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect it, including encryption, firewalls, and secure servers. However, please note that no method of transmitting or storing data is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including local storage, pixels and scripts) on omagic.ai and app.omagic.ai to operate the Services, to understand how they are used and to measure our advertising. A short notice about this is shown when you first visit; by continuing to use the Services you accept the use described here.

5.1 Types of Cookies and Technologies We Use

Essential: Required for the Services to work — signing in and keeping your session, protecting forms against forgery, remembering that you have seen the cookie notice, and recording the partner link (referral code and a visitor identifier) that brought you to us so that partner commissions can be paid.

Performance and Reliability: We use New Relic to monitor errors and performance, including session replay of a small sample of visits, so that we can find and fix problems.

Analytics: We use Google Analytics, Mixpanel and Ahrefs to understand how visitors and customers use the Services — pages viewed, features used, and where visits come from.

Advertising and Identification: We use Google Ads and the Meta Pixel to measure the results of our advertising, Paddle Retain to manage subscription payments and recover failed ones, and lemlist to identify returning business visitors and the organizations they are associated with, so that we can follow up with you about our Services.

Some of these providers set their own cookies and receive your IP address and browsing activity on our sites; the current list of providers and where they process data is in our Sub-processors page.

You can control or delete cookies through your browser settings, and you can use browser extensions to block tracking scripts. Disabling certain cookies may affect your ability to use some features of the Services.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data. These may include: - Access: The right to request a copy of your personal information. - Correction: The right to request corrections to any inaccuracies in your data. - Deletion: The right to request the deletion of your personal data, subject to legal or contractual obligations. - Opt-Out of Marketing: The right to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

To exercise your rights, please contact us at support@omagic.ai

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or personal information, you can contact us directly, and we will take appropriate action based on your request.

8. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your data may be transferred to and processed in the United States, where our servers are located. By using our Services, you consent to the transfer of your data to the United States and the processing of your data as described in this Privacy Policy.

9. Children’s Privacy

Our website is not intended for users under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on the website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: support@omagic.ai